If you are browsing our website from outside the UK or have selected a foreign
currency, the prices displayed will exclude UK VAT.

If you are unsure UK VAT is automatically removed at checkout if your shipping address is outside
the UK.

While you don’t pay UK VAT, you may need to pay your own country’s
import VAT, customs duties, or other charges when your order arrives in your country. Each country has its own rules and trade agreements, so these fees can vary.

Here’s How It Works:

• We provide a digital commercial invoice with all the required details about your order, including your shipping address, item descriptions, prices paid, HS codes (product classifications), shipping cost, and country of origin.
• These details are used to calculate any import fees.
• If fees are due, our shipping partner (most often DHL) will contact you with the relevant information.
• If no fees are due, your package will be delivered.

Import taxes and duties are determined by your country’s customs authority and are beyond our or DHL’s control. While we’d prefer there were no additional charges, 'it is the customer’s responsibility to pay any applicable fees before delivery'. If you’re unsure about potential costs, we recommend checking with your local customs office for more details.

If you’re unsure about the final fees or need additional information, don’t hesitate to contact us. We can provide an estimate based on your selected items.

However, please note that both we and DHL can only provide estimates—the final fees will be determined by your local customs office.

Once your order has been dispatched, it is the customer’s responsibility to accept delivery and cover any associated costs, including but not limited to:

• Local VAT
• Service charges (brokerage fees)
• Import duties

If these charges are unpaid or the delivery is refused, your package will be returned to us by the shipping carrier, potentially incurring additional fees (outbound shipping, inbound and service charges). These costs will be deducted from any refund amount, and only the remaining balance will be refunded. Please note It can take some time to be invoiced by DHL and to receive the final balance. A breakdown of charges can be provided upon request.

We hope you’re thrilled with your Robert Old purchase! However, if it’s not quite right, you have 30 calendar days from the date of receipt to return any items. Return costs are the customers responsibility.

Return Guidelines:
Please ensure that returned items are:
- Unworn in new condition
- In their original packaging
- With tags attached

When returning, include your name and order number in the parcel, and send it to:

Returns Label Service:
To ensure a streamline service its best to request a returns label from us directly. Please note that this is a chargeable service which we will invoice for separately. For more information, contact us at store@old.co.uk.

Alternatively if you wish to return the goods yourself please following the following instructions.

Robert Old & Co.
20-21 Westover Road
Bournemouth
Dorset
BH1 2BY
United Kingdom

Important:
Be sure to mark the customs declaration form and parcel as "RETURNED GOODS" to avoid unnecessary import duties or the package being returned to you.

Please refer to the Shipping & Returns page for further information.